Tracknet Policy

Travel Conditions:

Please ensure you are ready 15 minutes prior to the scheduled pick up time.

Price Information:

Whilst care is taken, prices are subject to change without notice. Prices charged will be valid rate at time of travel. All prices as quoted on this website are in NZ dollars and include all relevant taxes including GST and other taxes / National Park Concessions etc.

Secure Server Reservations & Email Enquiries:

Tracknet endeavors to respond to all booking enquiries and reservations within 1 working day. If you have not received a response within this time please check your junk-mail or spam mail filter – If your inbox securities are set to high our emails may be quarantined by your mail provider.

To avoid this problem please add our email address to your address book res@tracknet.net

Child Policy:

Tracknet Cancellation Policy applies to all reservations.

NB: Departure time is from the town of origin of each service.
Eg. Queenstown to Milford Sound – departure is 6.55am regardless of where you join the journey. Please ensure you are ready 15 minutes prior to your scheduled pick up time.

Tracknet are committed to ensuring your comfort and enjoyment when travelling. We will make every effort to maintain our services as per schedule. We also advise that where inclement weather conditions occur, we reserve the right to make timetable alterations, route changes and / or cancellation of a service in the best interest of our passengers.

Change Policy:

If necessary, one change is allowed to your initial booking with no extra charge (must be made more than 6 hours prior to departure). Each subsequent change or cancellation to your booking will then attract a $10.00 admin fee.

If you change your booking and then later cancel your reservations, the cancellation / change policy shall apply from the departure time noted on the earlier of your bookings.

If you miss your Tracknet bus connection due to circumstances beyond your control, (including flight disruption) and you are able to advise us prior to the departure time, we are able to offer the option to travel on the next available service (which could be the following day subject to timetables and seat availability).

Should you not wish to travel on the next available service then the cancellation policy as above applies to your bookings.

Should you simply miss your bus due to poor time management this is considered a “No Show”.

Smoking:

To ensure the comfort of all passengers all Tracknet vehicles and boats are non smoking areas, brief “comfort” stops may be made along the way – ask your driver.

Seasonal Information:

If travelling between May to October please note: Limited schedules available. Minimum numbers may apply. No service on Saturday’s and Sunday’s.

You can check availability, departure times and book online and receive an instant email confirmation, or you can complete our booking form with your requirements. Please allow up to 1 working day for your booking form to be processed. Alternatively, please contact us to make your booking or for further details.

Tracknet operations are timed to service Fiordland National Park’s Great Walks Tracks and to improve transport options for visitors during the summer period October to April each year.

Between May and October each year Tracknet may operate charter services as and when required on demand.

Where possible Tracknet may be able to offer alternative options – please do not hesitate to contact us.

SAFETY is YOUR responsibility.

You are responsible for your own safety. Please ensure your group is well equipped and carrying the correct equipment for your journey. Tracknet reserves the right not to transport poorly equipped individuals, all departures are subject to lake, weather, road & track conditions.

Tracknet strongly suggest that:

General Policy:

Tracknet reserves the right to amend timetables, cancel departures, substitute plant or equipment and alter ticket prices at any time. Tracknet reserves all rights.